Question: Can you recommend a tool that can help small businesses improve customer support without breaking the bank?

For small businesses trying to get better customer support without a huge budget, My AskAI could be a good option. This plugin dovetails with live chat services like Intercom, Zendesk and HubSpot to handle up to 75% of customer requests. It's got features like automated handoff, automated content integration, verified AI answers and support across multiple channels. Pricing is tiered, including a free option, so it should be within reach of smaller businesses.

Another powerful option is Forethought, an AI-powered customer support service that automates mundane work and boosts resolution rates. Forethought can integrate with big helpdesks like Zendesk and Salesforce and offers tools like Solve to generate automated responses, Triage to route issues more effectively and Assist to summarize issues with an AI-generated summary. It promises big savings in support costs while boosting productivity.

Zendesk is another contender, an all-in-one customer service software package that's designed to personalize interactions across many communication channels. With AI Agents to help human support agents, AI-powered Workforce Management and Personalization integrations, Zendesk can help companies of all sizes manage customer service. It promises a good return on investment and flexible workflows to accommodate different operations.

Last, Kustomer is an all-in-one CRM service designed to improve customer service with omnichannel messaging and AI-powered automations. It's got features like a unified customer profile, proactive support and advanced reporting. Kustomer integrates with more than 60 other apps, and its tiered pricing means it's good for businesses of all sizes trying to improve service and cut operations costs.