Question: I need a scalable service solution that can increase productivity and deliver support across multiple channels, do you know of any?

If you're looking for a scalable service solution to boost productivity and offer support across multiple channels, Zendesk is a great option. This all-in-one customer service software uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. It also comes with more advanced features like AI Agents, AI-powered Workforce Management and Quality Assurance to improve productivity and interaction quality.

Another strong contender is Genesys Cloud CX, an AI-infused contact center platform for omnichannel engagement and end-to-end journey orchestration. It's used by more than 8,000 organizations in more than 100 countries to create exceptional customer and employee experiences. Genesys Cloud CX improves response rates, first-call resolution and agent productivity with flexible pricing and a broad range of tools.

For a more enterprise-scale option, ServiceNow offers a platform that modernizes service management across many domains. That includes IT, customer service and IT operations management, among others. ServiceNow uses AI, Generative AI and Intelligent Chatbots to increase productivity and efficiency, making it a good fit for companies large or small looking to intuitively manage and deliver services.

Ada is another contender, offering AI-powered customer service automation that can resolve customer issues on its own more than 70% of the time. It can handle multiple languages and integrate with existing knowledge bases to provide personalized customer service on the web, mobile, social, SMS and phone channels. The company says its customers have seen a 2x increase in automated resolution rate and cost savings.