Question: Is there a platform that can help us reduce customer support tickets by providing automated answers to common questions?

Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It can draw from existing knowledge bases and business systems to personalize answers to customers' questions. Features include voice and email automation, support for multiple languages, automated measurement of resolution, and AI coaching. The company says it's seen a "substantial" increase in automated resolution rates and a "substantial" reduction in operational costs.

Another contender is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple digital channels. It offers tools like UltimateGPT for answering FAQ-style questions, a no-code interface for custom dialogues, and Backend Integrations for personalized responses. The platform can connect to any CRM and is designed to automate routine tasks, improve customer satisfaction and increase agent productivity.

Forethought is also a contender, especially if you have a leading helpdesk like Zendesk or Salesforce. It offers tools like Solve for automated responses, Triage for assessing customer intent, Assist for AI-generated ticket summaries, and Discover for analyzing unstructured data. Forethought promises "substantial" returns on investment and improvements in response times and first response rates.