Question: I'm looking for a solution that reduces customer anxiety and support calls with proactive order updates.

If you're trying to find a way to ease customer anxiety and cut support calls with proactive order updates, Narvar is definitely worth a look. Narvar's post-purchase platform has a number of tools to help you get the post-purchase process running smoothly. That includes AI-based estimated delivery dates, proactive order updates across multiple channels, and interactive order tracking experiences. With Narvar, companies can cut WISMO calls by as much as 60% and keep 43% of revenue with easy return and exchange processes.

Another contender is AfterShip, an all-in-one post-purchase customer experience platform. AfterShip offers proactive shipment tracking, automated returns and AI-based delivery date estimates. It integrates with more than 1,171 carriers and 70 technology partners, so it can work with companies of all sizes. AfterShip also has strong security and privacy certifications so you can be sure customer data is protected.

If you want to combine human empathy with smart automation, Siena offers a full customer service platform. Siena features include omnichannel support, personalization and contextual awareness that can lead to better customer satisfaction. It also offers order tracking and shipping updates, automating much of the heavy lifting that can free up business resources and improve the customer experience.

Last, DigitalGenius offers AI-powered customer service automation geared for e-commerce. It uses proactive AI to spot and solve customer problems before they ever contact the company, which can be useful for cutting support calls. With deep integration with many other platforms and tools, DigitalGenius can help ecommerce companies improve customer satisfaction and loyalty.