Question: I need a solution that helps me personalize customer experiences and stay compliant with regulations.

If you're looking for a platform to personalize customer interactions and ensure regulatory compliance, Braze is a good choice. It uses AI to power real-time, personalized interactions across channels like email, mobile app, SMS, WhatsApp and web messaging. The platform aggregates data from multiple sources to deliver personalized experiences, provides journey orchestration, and ensures privacy and security compliance.

Another powerful option is Genesys Cloud CX, an AI-infused contact center platform that helps companies deliver great customer and employee experiences. It offers omnichannel engagement, contact center optimization and end-to-end journey orchestration that can lead to better response rates and higher agent productivity. Genesys Cloud CX is used by more than 8,000 companies in more than 100 countries, so it's a good choice if you have a large-scale customer service operation.

For contact center improvements, ASAPP marries automation with human intelligence to increase agent productivity, CSAT and regulatory compliance. It offers delightful automation, real-time guidance and analysis of customer interaction data, which can lower average handling time and boost customer satisfaction. ASAPP is designed to be flexible and deliver immediate value in specific use cases, so it's a good contact center option.

Last, Dynamic Yield is an AI-powered personalization platform that matches algorithmically determined content for each customer across multiple digital channels. It includes audience discovery, content and offer personalization and product recommendations, which can improve operational efficiency and revenue. The company prioritizes security, privacy and compliance, so it's a good fit for eCommerce, Financial Services and Travel companies.