Question: I need a system that can personalize customer engagement and optimize customer service operations.

If you're looking to personalize customer engagement and optimize customer service operations, Zendesk is a great option. This all-in-one customer service software uses AI to personalize interactions across multiple channels including text, mobile, phone, email, live chat and social media. Highlights include AI Agents to supplement human agents, AI-powered Workforce Management to optimize team performance, and Personalization integrations to ensure a unified experience.

Another top platform is Genesys Cloud CX, a full-featured AI-powered contact center solution. It enables businesses to create exceptional customer experiences across multiple touchpoints and provides tools for omnichannel engagement, contact center optimization and end-to-end journey management. The platform has been recognized by industry analysts like Gartner, IDC and Forrester, and is used by more than 8,000 organizations worldwide to deliver personalized and efficient customer service.

If you're looking for a way to integrate AI-driven customer service into your existing operations, Ada is a good option. It replaces traditional scripted chatbots with AI-powered agents to automatically resolve more than 70% of customer inquiries. Highlights include support for multiple languages, automated resolution measurement and AI coaching, and it's a good fit for many industries looking to improve customer satisfaction and lower operational costs.

Last, Khoros uses generative AI and automation to offer personalized support experiences. It offers a unified support interface, generative AI integration and omnichannel views to ensure a seamless and efficient experience. With an average ROI of 403% and customer savings, Khoros helps businesses meet the growing demand for digital-first, omnichannel support.