Question: Is there a tool that offers omnichannel capabilities for customer interactions across multiple channels like WhatsApp and Facebook Messenger?

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Omnichat

If you're looking for an omnichannel tool to manage customer interactions across multiple channels like WhatsApp and Facebook Messenger, Omnichat is a good option for a more comprehensive solution. It supports WhatsApp, Facebook, Instagram and other channels for customer service, marketing and sales. With tools like marketing automation and social CDP for personalized messages, Omnichat is a good option for businesses of all sizes.

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Haptik

Another good option is Haptik, a Conversational CRM that uses Generative AI for customer lifecycle management. Haptik supports engagement across WhatsApp, Instagram Direct, Facebook Messenger, Google Business Messages, SMS and web channels. It has tools like Gen AI Web Q&A, Gen AI Sales Assistant and Intelligent Analytics to improve customer support and sales conversion, and is good for industries like Retail and Fintech.

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Chat360

For a no-code option, Chat360 offers an omnichannel platform that automates customer interactions across WhatsApp, Facebook Messenger, Instagram and websites. It has a drag-and-drop interface for building chatbots, so it's easy to launch and manage campaigns, which is good for businesses that want to scale customer support and improve user engagement.

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Qiscus

Finally, Qiscus offers a powerful omnichannel marketing, sales and support platform that spans 20+ channels, including WhatsApp, Instagram and Facebook. It offers automated agent assignment, performance analytics and no-code chatbots to improve sales and support team performance, with more than 100 million end-users and more than 50,000 agents.

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Moveo

Automates customer support with generative AI agents, converting historical conversations into a knowledge base, and provides advanced analytics for improvement.

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Gupshup

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OneReach

Build advanced multimodal AI agents that span multiple channels, customize dashboards, and integrate with 60+ enterprise systems to improve operational efficiency.

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Whautomate

Automate customer engagement and support across multiple channels, increasing sales and productivity by up to 10 times with personalized marketing campaigns.

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Glassix

Centralize and accelerate customer communications with a unified inbox, automated conversation routing, and omnichannel continuity.

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Dixa

Unify customer interactions across multiple channels, including voice, email, and social media, in a single interface for seamless customer experiences.

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Simla

Manage customer interactions across WhatsApp, Facebook, Instagram, and websites in one interface, automating responses with AI-powered chatbots.

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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Willdesk

Automates customer support tasks, personalizes interactions, and delivers a unified customer experience across multiple channels, including Facebook, Instagram, WhatsApp, email, and live chat.

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Respond.io

Capture and manage leads from multiple channels, automate timely responses with AI, and convert them into sales with a centralized conversation platform.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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Yalo

Automate and personalize conversational commerce flows to drive sales and customer engagement through messaging apps like WhatsApp.

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Engati

Build and manage conversational AI across multiple channels, including WhatsApp and Instagram, with omnichannel engagement and low-code bot building capabilities.

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MyOperator

Streamline communication with cutting-edge call and WhatsApp API solutions, IVR, CRM, and campaign management tools for sales, customer service, and marketing.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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Kommunicate

Automates customer inquiries with AI-powered chatbots, providing fast and accurate responses in over 100 languages across multiple channels.

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Braze

Orchestrate personalized customer interactions in real-time across multiple channels, using AI-driven data activation and journey optimization to deliver timely, on-brand experiences.

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Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.