Question: I'm looking for a way to offer 24/7 customer support without breaking the bank, do you have any recommendations?

If you're looking for a way to provide 24/7 customer support without going broke, Ada is a good choice. This AI-powered customer service automation platform can automatically resolve more than 70% of customer inquiries, using a combination of existing knowledge bases and data from core business systems to provide personalized and accurate answers. Ada can be used across multiple channels, including web, mobile, social, SMS and phone, and is used in e-commerce, fintech, SaaS and other industries. It can help you cut operational costs and improve customer satisfaction.

Another option is Auralis. This conversational AI platform can resolve up to 70% of customer requests on the fly, providing 24/7 support in more than 100 languages. Auralis can integrate with existing help desk software and offers features like in-app messaging, Support CoPilot and an Insights Dashboard. It's designed to handle the mundane, screen out the complex and generally improve customer service. It's good for businesses of all sizes looking to scale customer support.

boost.ai also has a powerful option for automating customer service without breaking the bank. The platform uses AI chat and voice bots to deliver personalized interactions and handle high traffic volumes. With features like omnichannel consistency, 24/7 coverage and a hybrid approach that combines human and virtual agents, boost.ai says it can boost self-service rates across channels. It can integrate with existing systems and applications, and is designed to be scalable and secure for businesses looking to improve customer satisfaction and cut costs through automation.

If you want a more all-purpose option, check out Verloop. The platform offers automation and personalization for chat and voice interactions. It also has agent empowerment tools, unified platform integration and live chat. Verloop.io uses Generative AI to deflect a high percentage of support requests, speeding up response times and improving customer satisfaction. It's used in multiple industries, so it's a good option for businesses looking to optimize their customer support operations.