Question: Do you know of a no-code platform that allows non-technical leaders to train and deploy AI models to improve contact center performance and drive business results?

If you're looking for a no-code platform to train and deploy AI models to improve contact center performance, Cresta is an excellent choice. Cresta offers generative AI tools that analyze conversations and provide key insights to drive business outcomes. It includes features like conversation intelligence, agent assist, virtual agents, and a no-code command center. Cresta's platform is flexible and intuitive, making it accessible to businesses of all sizes, regardless of technical expertise.

Another strong option is Genesys Cloud CX, which is an AI-powered contact center platform designed to deliver exceptional customer and employee experiences. It includes tools for omnichannel engagement, contact center optimization, and workforce engagement management. Genesys Cloud CX is known for improving response rates, first-call resolution, and agent productivity, making it a top choice among over 8,000 organizations worldwide.

ASAPP is also noteworthy, offering a suite of AI solutions that enhance human performance in contact centers. It combines automation with agent intelligence to boost productivity and customer satisfaction. ASAPP's features include generative automation, agent augmentation, and real-time guidance, which have demonstrated significant improvements in CSAT, throughput, and other key performance metrics.

Lastly, Verint provides a comprehensive customer experience automation platform using AI to boost engagement and business results. It includes modules for forecasting, quality control, and coaching bots, along with tools for analyzing customer feedback. Verint's platform is designed to be modular and flexible, allowing businesses to add new capabilities as needed to achieve significant improvements in customer engagement and cost savings.