Question: Do you know of any multilingual and omnichannel conversational AI platforms that can help me reach customers across different languages and channels?

When it comes to a multilingual and omnichannel conversational AI platform, Gupshup is a powerful choice. It lets you interact with customers on a wide range of channels, including WhatsApp, Google's Business Messages, SMS and others, with features like Bot Studio for designing custom conversational flows, Agent Assist for boosting agent productivity and a Campaign Manager for running multichannel campaigns. Gupshup can also handle interactions at every stage of the customer journey, which is why it's a good choice for companies that want to squeeze as much value as possible out of customers and reduce service costs.

Another strong option is Haptik, which uses Generative AI to help companies manage the customer lifecycle. It supports several channels, including WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web-based interfaces. Haptik's tools include Gen AI Web Q&A for rapid support, Gen AI Sales Assistant for helping customers buy, and Intelligent Analytics for tracking performance. It also offers custom solutions to help companies improve customer satisfaction and operational efficiency, and it's used by Retail, Fintech and Healthcare companies.

If your company is more focused on generating revenue, Conversica brings more-advanced AI models to the table to simulate human conversations and convert leads. The company's platform can handle multilingual and omnichannel conversations and integrates with popular CRM and Customer Success software. Conversica's natural language understanding and natural language generation models let it converse naturally, and it's good for qualifying and engaging leads, reactivating stalled opportunities and retaining customers.

Last, Kommunicate is an all-purpose customer service automation tool that handles more than 100 languages and multiple channels. It offers fast and accurate responses, personalized interactions and integrations with CRM and ticketing tools. Kommunicate is built with enterprise-class security and offers a variety of pricing options, so it's available to companies large and small that want to automate and improve their customer service.