Question: I'm looking for a live chat solution that can handle multiple conversations and agents from one interface.

If you need a live chat solution that can handle multiple conversations and agents from a single interface, HappyFox is a great option. It has unlimited agents on all plans, so it's good for companies of any size. The service offers customizable chat widgets, simultaneous chat abilities, pre-chat form fields, and integration with CRM software, analytics tools, e-commerce sites and social media sites. HappyFox also offers automated customer service with AI chatbots, so it's a good option for customer support, IT, HR and sales teams.

Another powerful option is Comm100, an omnichannel communications platform that unifies customer interactions across multiple channels, including live chat. It offers enterprise-level live chat, automated handling of more than 80% of requests with chatbots, ticketing and messaging management, and a knowledge base. Comm100 balances human and bot interaction to offer a personalized customer experience while maintaining efficiency and scalability. It's a good option for industries like higher education, banking, healthcare, insurance and government.

If you want a platform that combines AI and human interaction, check out Quiq. Quiq uses Generative AI and Large Language Models to offer customers quick and helpful responses, even when handling multiple asynchronous conversations with agent AI assistants. It offers integration with multiple CRM systems and features like convert calls to text, outbound messaging, payments, surveys and translation. Quiq is a highly scalable and secure option for large enterprises that want to automate customer support while maintaining the human touch.

Last, Social Intents offers a live chat and AI chatbot solution that can be embedded in popular collaboration tools like Microsoft Teams, Slack, Zoom and Google Chat. It offers real-time chat with visitors, hybrid AI chatbots, customizable chat widgets and real-time chat auto-translation. With integrations like Google's Dialogflow and CRM systems, Social Intents lets you track leads and transcripts, making it a good option for teams that want to interact with website visitors from within collaboration tools.