Chatway

Chatway is a live chat platform designed to help businesses communicate more effectively and personally with visitors to their websites. It can boost customer satisfaction by offering immediate, highly personalized support and by letting multiple agents handle chats, emails and Facebook Messenger conversations from a unified interface.

Among Chatway's features are:

• Mobile Apps: Stay productive and satisfied on the go with Android and iOS apps.
• Unified Communication: Manage multiple communication channels from one interface, including live chat, email and Facebook Messenger.
• Canned Responses: Use pre-scripted answers to common questions to shorten wait times and improve satisfaction.
• Multilingual Support: Translate the chat widget for different languages to accommodate different customers.
• Integrations: Link to e-commerce sites like Shopify, Wix and Duda, as well as social media services like Facebook Messenger.
• Analytics: See what's going on with support to better understand customers.
• Team Collaboration: Assign tasks and share notes to improve teamwork.
• Customer Profiles: See detailed customer profiles and conversation history to inform support and marketing decisions.

Chatway offers a free plan with limited features, good for small teams with a single agent. The free plan offers unlimited conversations, Facebook Messenger integration and a 30-day chat history. For larger teams, the Pro plan costs $9 per agent per month and adds features like email integration, private notes and unlimited chat history.

Chatway is designed to improve customer satisfaction and support by providing an easy interface for agents and customers. Its integration and customization options make it adaptable for businesses that want to improve their communication and customer service.

Published on July 8, 2024