Question: I need a tool that allows my customer support team to collaborate and share notes on customer issues.

If you want a tool to help your customer support team collaborate and share notes, Hiver is a good choice. The service consolidates email, chat, voice and WhatsApp communications into a unified inbox so team members can handle customer interactions in one place. It's got AI-powered automation, collaboration features with notes and @mentions, and an integration with other tools like Slack and Salesforce. It also offers data-driven insights to help teams make decisions and optimize support operations.

Another good option is Helpshift, an all-in-one customer service platform that includes self-service, conversational support and ticketing. Helpshift has a range of AI-powered tools, including self-help AI and AI-powered agent workspaces, to help streamline support. It also has a built-in Help Center with AI-powered recommendations and real-time analytics to give teams a better idea of customer and agent performance. The service can cut support costs and boost agent productivity, so it's a good option for improving overall customer satisfaction.

TeamSupport is another option. It's got a powerful ticketing system, live chat and automation for repetitive tasks. It integrates with Salesforce and Jira and has AI-powered customer health scoring. TeamSupport's self-service support and SLA management features can be customized to meet specific business needs, so it's good for companies of all sizes. The tool can help teams resolve issues faster and improve customer satisfaction.

If you want a tool that works well with existing live chat providers like Intercom and Zendesk, My AskAI is a good choice. It's got automated content integration, instant verified AI answers and customizable chatbots that can handle multiple languages. My AskAI offers flexible pricing plans, including a free option, which can help you cut support costs without disrupting what you already have in place, so it's a good option for improving customer support efficiency.