alphaOS

alphaOS is a collection of desktop-level applications tailored for customer experience leaders. It includes a variety of tools for managing customer feedback, offering proactive support and improving overall customer satisfaction. By consolidating many tasks into one system, alphaOS promises to lower costs and improve the efficiency of customer support operations.

Among its features are:

• Feedback Boards: A system for gathering and tracking customer feedback to help inform product decisions.
• Knowledge Base: A scalable, AI-powered self-service portal to deflect support tickets and improve customer satisfaction.
• Release Notes Publishing Tool: A system to announce new product releases to keep customers up to date and improve feature adoption.
• Product Insights: A system to use AI to extract insights from product data, sourced from many places.

The system is designed to be easy to use, with collaborative tools and integrations to help customer support teams work together. For example, the knowledge base can be embedded with simple widgets and embeds.

alphaOS is geared for teams that want to centralize their customer experience work. By combining many tasks into one system, it makes it easier to analyze feedback, create product roadmaps and announce changes to customers.

The company doesn't disclose pricing details, but you can sign up for a free trial and schedule a demo to learn more about the cost and how to use alphaOS.

If you're a customer experience team looking to improve your support operations, alphaOS is an all-in-one tool to manage feedback, knowledge bases and product releases, leading to happier customers and lower costs.

Published on June 13, 2024