Question: Is there a chat platform that provides analytics and detailed customer profiles to inform our support and marketing strategies?

CM.com is a powerful AI-conversation software foundation that offers a range of platforms for building customer relationships. Its Engagement Platform includes AI-powered marketing and service apps that can be set up with low-code or no-code tools, and a Customer Data Platform to unify and manage customer profiles. That could help streamline the customer journey, personalize interactions and boost productivity.

Haptik is another strong contender, with a Conversational CRM that uses Generative AI to overhaul customer lifecycle management across many industries. Its Intelligent Analytics for performance monitoring and Multi-Channel Support for customer service on multiple channels can help improve customer satisfaction and operational efficiency.

If you're looking for a customer data platform, Insider collects customer data and uses AI to predict behavior and personalize interactions. It offers 360° customer profiles, predictive behavior analysis, audience segmentation and personalization across multiple touchpoints, which can help drive growth and revenue through more personalized interactions.