Chatter

Chatter is a customer feedback platform designed specifically for retailers to improve customer and employee experiences. With conversational AI, Chatter lets businesses communicate with customers on their preferred channels, analyzing feedback and sentiment to provide insights. Those insights are then organized into role-based dashboards so teams across the organization can take targeted action.

Chatter helps fix a common problem -- lost sales -- by talking to customers in real time to understand what's going wrong and fix it. The platform uses automated modules to recover lost sales, sign up customers for loyalty programs and encourage reviews. Features include real-time feedback, role-based dashboards, employee recognition, employee coaching, automated actions and performance tracking.

Retailers have reported a significant impact on their bottom line after using Chatter, including a 5% increase in non-purchases converted into sales, a 44% increase in loyalty enrollment and a 128% increase in sales for new product lines.

Chatter can be particularly helpful for retailers trying to improve online conversions by finding and overcoming obstacles on the digital path to purchase. It gathers real-time consumer insights so brands can smooth out friction points and convert more customers.

Pricing and a free trial are available on request. Prospective customers can sign up for a demo on the Chatter website to learn more about the product and get concrete results within 60 days.

Published on July 2, 2024