Question: Can you recommend a customer feedback platform that helps retailers improve customer experiences and increase sales?

If you're looking for a customer feedback platform to help retailers improve customer experiences and drive sales, Chatter is a great choice. This platform uses conversational AI to interact with customers on their preferred channels, analyze feedback, and deliver real-time insights. It also features role-based dashboards, employee recognition and automated actions, and has been shown to increase loyalty enrollment by 44% and sales by 128% for new product lines.

Another powerful platform is Qualtrics, an AI-powered experience management platform. It offers a range of products for customer, employee and market research, providing insights that drive growth. Its features include conversational feedback, text analytics and front-line location assist, and companies can use it to collect and analyze data to improve customer and employee experiences.

Voyado is another good option, with unified customer data and AI-powered targeting, automations and loyalty management. With products like Voyado Engage for multichannel marketing and Voyado Elevate for product discovery, it helps retailers build personalized experiences and drive revenue by improving customer engagement.

If you're looking for a more holistic approach to customer experience, check out InMoment. The platform combines AI-powered surveys, reputation management and digital listening to give companies a better understanding of the customer journey. By capturing and linking experience data from multiple sources, InMoment helps teams take targeted actions to address customer experience problems and improve loyalty.