Question: Can you recommend a help desk solution that provides 24/7 customer support without increasing my team's workload?

If you're looking for a help desk solution that offers 24/7 customer support without overloading your team, Auralis is a great choice. Auralis uses conversational AI to automate up to 70% of customer requests, providing consistent and accurate support at all times. It integrates with existing help desk software and supports more than 100 languages, making it suitable for businesses of all sizes. With Support CoPilot and Insights Dashboard, Auralis can help improve customer satisfaction and lower handle time.

Another option is CyanArrow, which uses AI to speed up response times and efficiency. The platform answers FAQs with 95% accuracy, freeing up your team to focus on more complex issues. CyanArrow proactively solves problems, cuts ticket volume and can draw from multiple data sources for AI training. With customizable chatbots and ticket forms, it's designed to handle the volume of multiple agents, so it's a great option for businesses looking to improve customer service.

If you're looking for a more comprehensive help desk solution, check out BoldDesk. It uses AI and automation to resolve up to 70% of customer inquiries on the first contact. BoldDesk includes a ticketing system, knowledge base, task management and AI copilot that helps agents respond to customers more quickly. The software supports multilingual help desks and offers a 15-day free trial, so it's good for businesses of all sizes looking to automate routine tasks and boost productivity.

Last, Forethought is an AI-powered platform that automates routine tasks and improves resolution rates. With tools like Solve for simple questions and Triage for efficient ticket handling, Forethought integrates with popular helpdesks like Zendesk and Salesforce. It promises big returns on investment and big cuts in first response time, so it's a good option for businesses looking to squeeze more out of their customer support.