Question: I'm looking for a way to free up my customer support team to focus on complex issues, do you know of any tools that can help?

If you're looking for a tool to liberate your customer support team from the drudgery of routine issues, Help Scout is a great choice. This AI-powered customer support tool automates tasks like drafting responses, summarizing email threads and filling in the blanks. By injecting AI into your workflow, Help Scout can respond to 36% more emails, freeing up your team to concentrate on more important interactions.

Another good option is Forethought, which automates canned questions with automated responses and uses AI to determine customer intent and route tickets to the right agents. Its features like Solve for simple questions, Triage for customer intent assessment, and Assist for AI-generated ticket summaries can help cut support costs and boost productivity. Forethought integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for many businesses.

If you want a tool that fits in with your existing tools, My AskAI is worth a look. It deflects up to 75% of support requests, freeing up teams to focus on lower-volume, higher-value interactions. My AskAI handles multiple languages, offers 24/7 instant verified AI answers, and integrates with tools like Intercom and Zendesk. It also offers flexible pricing options, so it can be a relatively affordable way to boost customer support efficiency.

Last, Ultimate uses generative AI to automate more than 60% of support requests across multiple digital channels. Features like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and Analytics Suite for optimizing conversation performance can help boost customer satisfaction and agent productivity. Ultimate integrates easily with any CRM, so it's a good option for automating support operations.