Question: Can you recommend a platform that automates customer support and sales operations for e-commerce businesses?

DigitalGenius is an AI-powered customer service automation platform that can field pre- and post-purchase questions through conversational and visual AI. It can integrate with many other tools, including shipping carriers, ecommerce sites and ERPs, for fast and personalized customer service. DigitalGenius also has proactive AI that can spot problems and fix them before they become problems, and a Flow Builder tool to create complex processes with no programming required.

Another top contender is Gorgias, an all-in-one AI-powered customer experience platform that centralizes customer interactions across multiple channels. Gorgias automates at least 30% of support in the first 30 days and integrates with more than 100 apps. It also offers features like onsite campaigns, voice support and SMS support that can dramatically improve customer satisfaction and support productivity.

If you're already integrated with Shopify, Rep AI is a good option. It can handle up to 97% of customer support requests and can offer personalized advice, product recommendations and support in multiple languages. Rep AI can also predict when customers are about to churn and proactively reach out, and it can integrate with other eCommerce tools to optimize sales and support.

Last, Zowie offers an AI-powered customer service suite that automates up to 70% of routine inquiries and supports more than 175 languages. It can offer personalized customer experiences and tools to increase revenue, including average order value and conversion rates. Zowie can integrate with existing e-commerce sites and customer support software to improve customer service and support productivity.