Question: Can you suggest a digital consultancy that helps companies improve customer experience through automation and AI-powered chatbots?

If you're in the market for a digital consultancy that helps companies use automation and AI-powered chatbots to better serve customers, Yellow.ai is worth a serious look. It's got a suite of tools designed to be all-in-one and enterprise-scale, built on the latest automation and AI technology. The Dynamic Automation Platform (DAP) can handle high volumes of conversations, respond quickly and accurately, and be adapted for different industries. It also comes with advanced analytics, generative AI chat and enterprise-level security, so it's a full featured option for reducing operational costs and increasing conversion rates.

Another good choice is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, so businesses can onboard, measure and coach a top-performing AI Agent to handle more than 70% of customer service requests. It can integrate with existing knowledge bases and support multiple languages for personalized and accurate responses across multiple channels. Ada has shown impressive results, including a 2x increase in automated resolution rates and a 5x ROI in 12 months, so it's a scalable and effective way to improve customer satisfaction and reduce operational costs.

If you prefer a more modular approach, Verint offers a customer experience (CX) automation platform that uses AI to improve engagement and business outcomes. The platform includes tools like Da Vinci AI, an Engagement Data Hub, Channel Automation and Voice of the Customer. Verint's platform is designed to help contact centers automate and improve customer experience while reducing costs, with a flexible architecture that allows for seamless integration with existing tools.

Last, Quiq offers a conversational AI platform designed to deliver fast and accurate customer service. It uses Generative AI and Large Language Models to provide personalized customer interactions and integrates with multiple CRM systems. Quiq also supports asynchronous conversations and rich experiences across popular messaging channels, making it a good fit for large enterprises looking to automate customer support while still keeping a human touch.