Question: Is there a customer support platform that offers AI-powered ticketing, omni-channel inbox, and integrations with CRM and other services?

If you're looking for a broad customer support platform with AI-powered ticketing, an omni-channel inbox and integration with CRM and other tools, Unthread is a good option. It uses Slack to house customer conversations and tickets, with automated ticket tracking, SLA tracking and deep CRM tool integration. Unthread also offers AI-powered ticketing and custom workflows through API and webhooks, and is geared for fintech and infrastructure SaaS businesses.

Another powerful option is Netomi, an enterprise-focused AI-powered customer service platform. Netomi automates support work across many touchpoints like email, chat and social media with generative AI. It offers real-time omnichannel intelligence, goal-based AI and tight integration with existing agent desks and CRM systems. The company boasts high resolution rates and cost savings, and is a good option for companies trying to improve their customer experience.

Intercom is also a good option. The AI-first customer service tool includes an AI-powered inbox, copilot and agent, along with tickets and phone support. Intercom's AI is trained on every customer interaction, so it improves over time. It supports omnichannel customer service and has several pricing tiers, including a 14-day free trial, so it's available to companies of all sizes.

If you're looking for an omnichannel customer service tool, Dixa offers a single, unified interface for handling interactions across many channels. It has AI-powered conversations, dynamic knowledge and smart tool automations. Dixa integrates with other apps and its relatively affordable Co-Pilot add-on, including an AI Assistant for Agents, makes it a good option for improving customer service productivity.