Question: Is there a customer service software that provides customer data insights, such as browsing history and geolocation, to offer more effective support?

If you're in the market for a customer service software that offers customer data insights, Eclipse AI is a top contender. It aggregates and analyzes customer interactions from a variety of sources, including online and app reviews, surveys, customer emails and audio/video calls. Eclipse AI offers location-based insights and AI-driven decision-making, with the goal of freeing up business resources and providing actionable insights to improve retention and revenue.

Another powerful option is Forethought. This AI-powered customer support platform automates repetitive work and improves resolution rates by analyzing unstructured data. With tools like Triage to evaluate customer intent and Assist to help agents work more efficiently, Forethought integrates with popular helpdesks like Zendesk and Salesforce. It promises a strong return on investment and can cut support costs and boost productivity.

If you want to personalize support, check out Khoros. The company uses generative AI, data and automation to offer personalized responses through a single digital concierge. Khoros offers omnichannel views, conversation analysis and service and marketing insights. It's designed to meet customers' rising expectations for digital-first interactions, offering support that's helpful and efficient.

Last, Zendesk offers an all-in-one customer service software that uses AI to personalize interactions across multiple channels. Features include AI Agents, AI-powered Workforce Management and Personalization integrations. Zendesk is highly customizable and scalable, making it a good fit for companies large or small, and it's shown an ROI of 286% over three years.