Question: I need a customer service platform that offers omnichannel communication and self-service portals.

If you're looking for an all-in-one customer service platform that offers omnichannel communication and self-service portals, Helpshift is a good option. It offers a combination of self-service, conversational support and ticketing to provide a unified customer service experience. Helpshift also offers AI-powered tools, including Self-Help AI, Language AI and AI Copilot, that can help you improve your customer support. It also offers a Help Center with AI-powered article recommendations and instant recommendations so customers can find answers on their own.

Another powerful option is Kustomer, an all-in-one CRM platform that offers omnichannel messaging and a single customer view. Kustomer offers AI-powered automations, proactive support, business process automation and advanced reporting and analytics. The platform is designed to increase agent productivity and customer satisfaction while reducing operational costs, making it a good option for businesses of all sizes.

Zendesk is also an all-in-one customer service software that offers AI-powered interactions across multiple channels like text, mobile, phone, email, live chat and social media. Zendesk offers AI Agents, AI Workforce Management and AI-based Quality Assurance, which can help you optimize team efficiency and measure interaction quality. It's a flexible and customizable option for managing customer service operations.

Last, Dixa offers a unified customer service platform that spans interactions across multiple channels like native voice, email, social media, messaging and chatbots. Dixa's omnichannel support and AI-powered conversations can help improve customer service by automating routine tasks and offering personalized responses. Its comprehensive agent workspace and smart tools for automation and quality assurance make it a good option for improving the customer experience.