Question: Is there a customer service automation tool that integrates with popular e-commerce platforms and preserves customer context across multiple channels?

DigitalGenius is an AI-based platform for ecommerce that provides immediate support and personalized help for customers' questions before and after a purchase through conversational AI. It tightly integrates with shipping carriers, ecommerce sites, ERPs, payment services and loyalty programs so it can respond quickly to customer requests. The company also offers proactive AI that can spot and fix problems before customers reach out, and a Flow Builder tool for people who aren't programmers and analytics and reporting tools.

Linc is designed to increase customer loyalty and revenue with Gen 3 Customer Experience Automation. It automates routine work and supplies live agents with context and suggested actions to ensure a consistent brand experience across many touchpoints. Linc learns brand-specific terminology and customer context to provide intelligent automation that increases operational efficiency and customer satisfaction, and it works with common retail and e-commerce sites.

Siena offers an autonomous customer service platform that marries human empathy with intelligent automation. It can handle omnichannel interactions and integrates with ecommerce sites like Gorgias, Zendesk and Shopify. Siena is good at delivering fast response and resolution times while automating tasks like order tracking and shipping status updates, which can improve customer satisfaction and free up business resources.