Question: I need a service that helps me visualize and optimize my customer journey across all touchpoints, including social media and messaging platforms.

TheyDo is a collaborative workspace for efficient Customer Journey Management. It lets companies define their strategy and get everyone on the same page with customer journeys using Journey AI to map and structure journeys fast. It's good for service design, product experience management and user story mapping, so teams can focus on the highest ROI projects and cut time to market in half.

Another powerful option is InMoment, an integrated customer experience platform that uses AI to collect and connect data from many sources to give a single view of the customer journey. It includes AI-powered surveys, reputation management, conversational intelligence and advanced analytics so teams can take targeted action to fix individual and repeat experience problems.

For a digital insights view, Heap offers a single view of customers' digital journeys to optimize conversion, retention and customer satisfaction. With features like session replay, integrations with more than 100 platforms and customizable dashboards, Heap is designed to help companies optimize digital experiences and drive growth by increasing user engagement and retention.

If you want a unified, AI-powered customer experience management platform, Sprinklr is an option. It unifies front-office teams and tools to stop the chaos of multiple CX tools. With AI-powered products for customer service, engagement, real-time consumer insights and global marketing campaigns, Sprinklr can increase productivity and customer satisfaction by streamlining customer-facing work.