TheyDo

TheyDo is a collaborative workspace for effective Customer Journey Management. It helps businesses to align their strategy, planning and delivery around customer journeys, and to drive real change through a customer-obsessed mindset.

TheyDo uses Journey AI to convert research into high-quality journeys fast and easily. It houses all journeys in one single framework, so everyone is on the same page. The platform also helps to identify the best opportunities across journeys, define business objectives and deliver measurable results.

Some of the key features of TheyDo include:

• Map Journeys Super Fast: Convert research into high-quality journeys with Journey AI.
• Structure All Journeys in a Single Framework: Organize all journeys in one single framework for easy reference.
• Uncover Top Opportunities Across Journeys: Identify the best opportunities across journeys and define business objectives.
• Bring Teams Together Around Customer Journeys: Collaborate with senior management, service design, product management and UX design teams.
• Become Customer-Centric: Use journeys as the foundation for your operations and ensure everyone is on the same page.
• Prioritize High ROI Initiatives: Identify and focus on the highest return on investment initiatives.
• Cut Time to Market in Half: Track work across teams and improve NPS and CSAT metrics.

TheyDo offers a range of pricing tiers to accommodate different needs:

• Mapping: Free forever, up to 10 journeys, unlimited users and viewers.
• Management: $65 per journey/month, including Journey AI, goal tracking and data export.
• Strategic: $95 per journey/month, including SSO, custom prioritization and custom views and reports.
• Transformational: $135 per journey/month, including activity logs, workspace reporting and data warehouse API integration.

TheyDo is suitable for service design, product experience management, user story mapping and customer-centric backlog prioritization. For enterprises, TheyDo offers features like journey governance, SSO and ISO 27001 certification.

By incorporating TheyDo into their workflow, businesses can more effectively manage and optimize their customer journeys, leading to higher customer satisfaction and business success.

Published on June 14, 2024