Question: How can I identify the best opportunities across customer journeys and define business objectives?

If you're trying to find the best opportunities across customer journeys and set business objectives, TheyDo could be a good fit. The platform offers a collaborative workspace for Customer Journey Management, letting companies set their strategy and get everyone on the same page when it comes to customer experience. It offers Journey AI to create journeys rapidly and in a structured way, and it can incorporate feedback to help you focus on the highest ROI projects. The different pricing levels accommodate different needs, so it can be used for service design, product experience management, and customer-centric backlog prioritization.

Another option is Squad, which marries business outcomes, customer feedback and analytics to create outcome-based roadmaps and actionable insights. Squad helps teams focus on high-impact work by connecting desired business outcomes to internal and external feedback. It comes with features like AI-generated actionable insights, automated documentation and integrations with analytics and task management tools, freeing up employees from busywork and providing actionable insights for user-centric product development.

If you want to centralize and analyze customer feedback, Enterpret could be the way to go. It uses adaptive AI models to mine insights from a variety of data sources like social media, sales calls and support tickets, providing detailed insights to help you drive product growth. The system comes with a unified feedback taxonomy, powerful semantic search and an intuitive analytics suite, making it a good fit for product development teams and customer experience professionals who want to streamline their feedback process.

Last, Productboard is a full-featured product management tool that uses AI to help teams build products that meet customer needs. It offers real-time roadmapping, validated customer insights and data-driven prioritization. With its ability to organize and prioritize ideas by objectives and features, Productboard is geared for product management, product operations and product leaders, helping teams build data-driven product strategies and roadmaps.