Totango

Totango is a customer success software that helps businesses create, execute, measure and scale their SaaS customer journey to keep customers and expand their business. With a focus on agility and scalability, Totango offers a variety of features to help customer success teams achieve key business outcomes.

Some of Totango's key features include:

• SuccessBLOCs: Pre-built customer success programs with embedded best practices to get you started quickly.
• In-app Experiences: Deliver personalized, timely interactions to enhance customer engagement.
• Workflows: Automate and manage customer health, onboarding, and renewal processes.
• Multidimensional Health Score: Monitor customer health through a comprehensive, color-coded system.
• Email Campaigns: Send targeted, automated communications to nurture customers.
• 360 Customer View: Integrate customer data from various sources for a complete understanding.
• Customer Segmentation: Create dynamic lists based on integrated data attributes.
• Outcome Success Plans & Customer Portal: Collaborate with customers on mutual objectives and track progress.
• Data Privacy and Security: Enterprise-grade data protection with SOC-2 certification, GDPR compliance, and SSO support.

Integrations with popular tools like Salesforce, Zendesk, HubSpot, Slack, and Pendo ensure seamless connectivity and a 360-degree customer view. By using AI, Totango empowers teams to do more with less, freeing up time for higher-level strategic decision-making.

Some of the key benefits of using Totango include:

• Preventing churn and increasing revenue growth
• Enhancing data visibility and team efficiency
• Building customer loyalty and improving customer health
• Managing onboarding projects, contract renewals, and customer risk detection

Totango is suitable for businesses of all sizes looking to scale their customer success initiatives efficiently. Users can begin with a free trial and then upgrade to a paid plan based on their needs. With its flexible platform and industry-recognized best practices, Totango empowers customer success teams to drive sustainable revenue growth by optimizing their customer journey.

Published on June 27, 2024