Question: I want a solution that offers pre-built customer success programs and workflows to streamline our customer journey, is there one?

If you want a solution with pre-built customer success programs and workflows to guide your customer journey, Totango is a top pick. It has a range of tools, including SuccessBLOCs, pre-built customer success programs designed to help you retain and grow customers. It also has automated workflows, a multi-dimensional health score, targeted email campaigns and a 360-degree view of the customer, among other features. It integrates with tools like Salesforce, Zendesk and HubSpot, so it can accommodate a variety of companies looking to scale customer success operations.

Another top contender is Vitally, a full-stack Customer Success platform that centralizes customer data and workflow management. It has a visual workflow builder for automation, data hubs for organization and real-time visibility into customer interactions. Vitally also has a 360-degree view of customer activity and health scores, as well as dashboards to drill down into key metrics. It integrates with more than 20 enterprise-grade tools, so it's a flexible option for companies that want to run their Customer Success operations in a way that makes sense for their business.

If you prefer a more personalized approach, Klynk offers customized CSM strategies that combine AI technology with human expertise to deliver efficient and empathetic customer interactions. It's designed to reduce churn, increase upsells and boost customer satisfaction by continuously assessing and refining its approach. Klynk offers 24/7 support and is designed to turn customer success into a growth engine by building stronger customer relationships and increasing revenue.