Totango Alternatives

If you're looking for a Totango alternative, Vitally is a good option. It combines customer data and workflow management into a single system that offers a real-time view of customer interactions and a 360-degree view of customer activity. With health scores, shared workspaces for collaborative communication and integration with more than 20 enterprise tools, Vitally can help you work more efficiently and keep customers happier.

Another good option is Customerly. This AI-powered customer service platform is geared for SaaS companies that want to improve customer acquisition, support and satisfaction. It includes an AI chatbot, an AI assistant that drafts responses, support for multiple languages and automated workflows that send messages at the right time. Customerly offers tools for both customer service and marketing automation, so it's a good option for companies that want to improve their customer experience.

If you're more interested in automating customer support, Forethought is worth a look. The AI-powered platform automates mundane tasks, improves resolution rates and lowers support costs. With tools like Solve for simple questions, Triage for assessing intent and Assist that summarizes tickets with AI-generated information, Forethought integrates with leading helpdesks like Zendesk and Salesforce, making it a good option for e-commerce, SaaS and FinTech companies.