Question: Can you recommend a tool that provides a 360-degree customer view and automates customer health monitoring?

If you're looking for a powerful tool to give you a 360-degree view of the customer and automate customer health monitoring, Totango is a good option. It's a broad tool with a lot of features, including a 360-degree view of the customer, automated workflows, a multi-dimensional health score and a customer portal. Totango integrates with tools like Salesforce, Zendesk and HubSpot, and can help you scale your customer success program and make strategic decisions with AI.

Another good option is Vitally, a full-stack Customer Success platform that centralizes customer data and workflow management. It includes real-time customer data, 360 views of customer activity, health scores and actionable dashboards. Vitally also automates with a visual workflow builder and integrates with more than 20 enterprise-grade tools, so it's good for streamlining your processes and increasing efficiency.

If you're looking for a more specialized customer experience tool, InMoment offers an integrated CX solution that uses AI to collect and connect different types of experience data. The platform offers a complete view of the customer journey, AI-powered surveys, reputation management and advanced analytics. It enables teams to take targeted actions to address customer experience issues and drive satisfaction and revenue growth.