Question: I'm looking for a solution that allows me to create and manage customer journeys from start to finish, including funnel mapping and real-time analytics.

If you want a more comprehensive tool to design and manage customer journeys, TheyDo is a great option. The tool lets companies define their strategy, plan and deliver customer journeys in collaboration. It includes Journey AI to convert research into high-quality journeys rapidly and ensures that all journeys are structured within a single framework, so teams are aligned and high ROI initiatives are prioritized. TheyDo offers a range of pricing plans to suit different business needs, so it's good for service design, product experience management and customer-centric backlog prioritization.

If you want to incorporate location intelligence into your customer journey management, MOCA is a good option. With AI-powered marketing and location intelligence, MOCA lets companies create customer journey maps based on geolocation and beacon data. It can dynamically segment audiences and run targeted marketing campaigns, with real-time performance tracking. MOCA is good for smart tourism and retail, where it can personalize marketing to customers.

Last, Braze offers a customer engagement platform that uses AI to manage personalized, real-time interactions across many channels. It includes features like journey orchestration, flexible segmentation and real-time triggers, so you can easily manage campaigns across email, mobile app, SMS, WhatsApp and web messaging. Braze is designed for scalability and compliance, so businesses can optimize onboarding, increase engagement and reduce churn.