Question: I'm looking for a platform that analyzes customer interactions across all channels and provides actionable insights to improve resolution time and customer satisfaction.

If you're looking for a broad platform to analyze customer interactions across multiple touchpoints and get insights that can inform action, Verint is a strong contender. Verint's customer experience (CX) automation platform uses AI to improve customer and business results. It includes a range of tools, including an Engagement Data Hub for analyzing interactions, Channel Automation for multichannel interactions, and Analytics and Insights to optimize CX and reduce costs.

Another strong contender is Eclipse AI, an omnichannel voice of customer data analysis platform. It aggregates and analyzes customer interactions from sources like reviews, surveys, emails and calls, giving businesses insights to improve retention and revenue. With features like AI-powered decision-making and integration with other tools, Eclipse AI helps businesses centralize their customer voice data and ensure consistency across multiple touchpoints.

If you want a more AI-based approach, Genesys Cloud CX is a contact center platform that's designed to help you deliver great customer and employee experiences across many different touchpoints. It includes omnichannel engagement, contact center optimization and end-to-end journey management that can help you respond faster and get more out of your agents. Genesys Cloud CX is used by more than 8,000 companies around the world and is a leader in Gartner, IDC and Forrester research.

Last, InMoment offers a broad customer experience platform that collects and links unstructured and structured experience data from many sources. It includes AI-powered surveys, reputation management and advanced analytics to help businesses improve customer satisfaction and provide a unified omni-channel experience. InMoment has won industry awards and is used by businesses to address individual and repeat experience problems.