Question: I need a system that can integrate with my website and social media channels to manage customer inquiries and conversations.

If you want a unified customer conversation management system that spans your website and social media presence, Respond.io is worth considering. This unified platform captures leads from multiple touchpoints, including websites and social media, and uses AI to convert them into sales across multiple communication channels. It unifies conversations, offers insights and lets you customize software integrations, a mobile app and security. With AI-powered automation for fast response and customizable messaging, Respond.io helps you handle customer inquiries efficiently.

Another good option is Tidio, an AI-powered customer service platform that automates customer interactions and tracks performance. Tidio offers a conversational AI chatbot that can handle up to 70% of customer inquiries, responding in 6 seconds across multiple channels and languages. The platform integrates with other platforms and communication channels and offers features like advanced ticket filtering, automated routing and a no-code automation tool. Tidio is geared for companies that want to optimize support operations and customer satisfaction.

Intercom offers a wide range of tools to help you provide good customer service. This AI-first platform includes an AI-powered inbox, AI Copilot, tickets and phone support, among other features. Intercom's AI learns from every customer conversation to get better over time, providing customers with immediate support and agents with help. It's for companies of all sizes, with flexible pricing and a 14-day free trial.

For a more personalized and automated experience, you might want to look at Comm100. This omnichannel communication platform centralizes customer interaction across multiple channels, including live chat, bots, automation and email. Comm100 offers enterprise-class live chat, custom and generative chatbots and a knowledge base to strike the right balance between human and bot interaction. It's particularly well-suited for industries like higher education, banking and healthcare, where it's delivered notable improvements in customer satisfaction and support capacity.