Question: I need a solution that can help me turn customer feedback into actionable insights, preferably with predictive analytics and NPS tracking.

If you're looking for a system that can turn customer feedback into insights with predictive analytics and NPS tracking, Enterpret provides a full system. It aggregates feedback from social media, sales calls and support tickets and uses AI to extract insights. Features include semantic search, a unified feedback taxonomy and powerful analytics, and it's geared for product development teams and customer experience staff.

Another top contender is Qualtrics, an experience management platform that uses AI to offer insights across customer, employee and market research. Features include conversational feedback, text analytics and real-time insights. With customer and employee experience suites, Qualtrics can help companies grow by turning data into personalized experiences.

If you're looking for a real-time feedback analytics system, check out Anecdote. It integrates with more than 65 feedback sources and uses its own NLP engine to assess sentiment and spot bugs. Anecdote offers automated tagging and customizable alerts, for example, so you can use it to optimize the customer experience and cut churn.

Also worth a look is zenloop for better customer experience management. It offers multichannel surveys, smart analysis and automated responses. By offering accurate satisfaction measurement and NPS tracking, zenloop can help companies improve retention and service quality.