Question: I'm looking for a tool that can collect and organize customer feedback from multiple sources, including social media and support tickets.

Enterpret is a good option, with a single platform to gather feedback from social media, sales calls, support tickets and community forums. It uses adaptive AI models to extract insights and offers feedback trend information that's actionable. Among its features are semantic search, easy-to-understand analytics and integration with a variety of feedback sources. It's geared for product development teams and customer experience teams.

Another good option is Anecdote, which offers real-time insights by monitoring and analyzing feedback from many sources, including App Store reviews, support messages, surveys and social media. It uses its own Natural Language Processing Engine to spot bugs and sentiment trends, and it integrates with more than 65 feedback sources. Anecdote offers features like automated AI tagging, customizable alerts and competitor analysis, so it's a good option for customer experience optimization.

For a more AI-heavy approach, CustomerIQ gathers and analyzes feedback from multiple sources, including Slack, Hubspot, Zendesk and others. It offers AI-powered highlight extraction, filtering and search, so teams can spot feature requests, pain points and preferences. It's got enterprise-class security and scalable options, too, so CustomerIQ is designed to make customer feedback analysis easier and to help businesses make money by turning insights into revenue.