Question: Can you recommend a tool that helps identify and fix customer experience issues on my eCommerce website?

If you're looking for a tool to help you diagnose and fix customer experience problems on your eCommerce site, DigitalGenius is an AI-powered customer service automation platform. It provides immediate support and personalized answers to customers' pre- and post-purchase questions through conversational and visual AI. DigitalGenius is deeply integrated with a variety of platforms, offers proactive AI that can detect and resolve issues before customers reach out, and comes with analytics and reporting tools to measure performance and optimize results.

Another top contender is Webeyez, a sophisticated analytics and monitoring tool that can help eCommerce companies find and fix customer experience problems. It uses AI to analyze online conversion funnels in real time, spotting friction in real time, recording sessions and offering insights. Webeyez is directly integrated with Shopify and Magento, but can be used with other tools like Google Tag Manager.

If you prefer a more centralized customer support system, check out Gorgias. This all-in-one AI-powered customer experience platform consolidates customer conversations across multiple channels, automates a lot of support work, and offers features like onsite campaigns, voice and SMS support. Gorgias integrates with more than 100 apps, so it can be a good choice for companies that want to improve customer satisfaction and support productivity.

Last, Airkit.ai eCommerce is a codeless AI-powered customer service tool for eCommerce companies. It handles 90% of customer inquiries 24/7 with proactive issue detection and hyper-personalized conversations. The platform is easy to deploy and integrates with common eCommerce tools, offering a flexible solution to improve customer experience and support team productivity.