Question: I'm looking for a cloud-based phone system that integrates with my CRM and automates workflows.

Vonage Contact Center is a mature option with prebuilt CRM integration and features like AI-Powered Routing, Conversation Analyzer and customizable dashboards for real-time KPI monitoring. It's omnichannel, meaning it spans communication channels, and includes video conferencing and screen sharing tools. It's a good option for businesses trying to modernize their customer service operations.

Another option is Genesys Cloud CX, an AI-infused contact center platform that seeks to improve customer and employee experiences through omnichannel interactions and workforce engagement. It's been named a leader by Gartner, IDC and Forrester and is used by more than 8,000 companies, with pricing that's flexible to accommodate different business needs.

If you want a more flexible and adaptable option, check out RingCentral. This AI-infused cloud communications platform links employee and customer interactions across phone, messaging, video and contact center communications. RingCentral offers a reliable business phone system, premium business SMS, AI-first video meetings and integrations with popular CRMs like Microsoft Teams and Salesforce, so it's good for businesses of all sizes.

Last, Five9 offers a cloud-based contact center option that uses AI and automation to improve customer interactions. It can integrate with CRM systems like Salesforce and Microsoft, and it offers a variety of tools, including AI-powered virtual agents, interaction analytics and workflow automation, for businesses of all sizes and industries.