Question: I'm looking for a solution to automate customer-facing work and improve net revenue retention, can you suggest something?

If you want a broad, all-purpose system to automate customer-facing work and maximize net revenue retention, Cast is a good option. This AI-based digital customer success platform automates and scales customer-facing work, including AI-presented user experiences, automated playbooks and personalized user journeys. It's designed to improve customer onboarding, adoption and retention, and companies can expect a return on investment of up to 40 times their spend.

Another top contender is Netomi, an enterprise-focused AI-powered customer service platform that's good at delivering a high-quality customer experience across many touchpoints. Netomi uses generative AI to automate support work and offers features like real-time omnichannel intelligence and proactive, predictive and preemptive care. It can be integrated with existing agent desks and CRM systems, and Netomi customers have reported an increase in support team capacity and resolution rates.

For maximizing contact center performance and customer interactions, Cresta offers a generative AI platform that analyzes conversations to reveal important details and best practices. It offers conversation intelligence, agent assist and virtual agent options, and it can be integrated with a variety of contact center software. Cresta is a leader in the real-time revenue execution platforms category and can help businesses improve customer care, retention and sales results.

Last, Ada is an AI-powered customer service automation platform that lets companies onboard and measure the performance of AI agents to handle more than 70% of customer inquiries. Features include voice and email automation, multilingual support and automated resolution measurement. Ada can improve customer satisfaction and lower operational costs. It's used in a variety of industries and has delivered a high return on investment for customers.