Question: Can you recommend a tool that can help me free up time and resources by automating routine customer support tasks?

If you want to free up time and money by automating mundane customer support tasks, Ada is worth a close look. This AI-powered customer service automation platform can handle more than 70% of customer service requests on its own, and is a good option for improving customer satisfaction and lowering operational costs. With voice and email automation, support in multiple languages, and AI coaching, Ada can be integrated with existing knowledge bases and business systems to deliver strong results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings.

Another interesting project is Auralis. This conversational AI platform can handle up to 70% of customer requests immediately and offer 24/7 support. With features like Support CoPilot, Insights Dashboard, Helpdesk Assistant, and Website Chat, Auralis can be integrated with existing help desk software for easy integration. It supports more than 100 languages and offers features like agent handoff, multi-lingual support and deeper insights, making it a good option for businesses of all sizes looking to scale their customer support.

Forethought is another option for automating mundane customer support tasks. It offers a variety of tools, including Solve for basic questions, Triage to assess customer intent, Assist to generate AI-powered ticket summaries, and Discover to analyze unstructured data to optimize workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and has reported strong results, including a 15x average return on investment and a 40% average reduction in First Response Time.

If you're looking for a more general-purpose option, Verloop offers a conversational AI platform to automate chat and voice interactions. With features like automated support, agent empowerment tools and contextual conversations, Verloop.io can deflect a large percentage of support requests, freeing up agents to focus on more complex issues and deliver better customer satisfaction. It's been used in a variety of industries, including e-commerce, banking and travel, and has been shown to improve response times and handle times.