Question: I need a way to automate my customer service calls and free up more time for my team - what are my options?

If you want to automate your customer service calls so your human staff can focus on higher-level work, there are several AI-powered tools to help. Ada is an AI-powered customer service automation platform that replaces old-school scripted chatbots with AI-powered service. It can be integrated with your existing systems for personalized responses and works in multiple languages, automating more than 70% of customer inquiries. That can lead to higher customer satisfaction and lower operational costs.

Another good option is Elto, which offers more advanced live conversation AI for phone calls. It's got natural-sounding voices, low latency and the ability to follow up on actions. Elto can learn new call flows rapidly and automate downstream workflows based on results, which means it can handle large volumes of calls and scale well.

For a platform that works with both chat and voice, check out boost.ai. This enterprise-focused conversational AI tool offers personalized customer interactions and can handle high volumes of traffic without breaking the bank. It can be integrated with existing systems and offers omnichannel consistency and 24/7 coverage, so it's good for companies that want to improve customer satisfaction and automate service.

Last, Verloop has a more advanced conversational AI platform that automates both chat and voice. Its features include agent empowerment tools, contextual conversations and real-time monitoring that can deflect a big fraction of support requests so live agents don't have to get involved.