Voiso

Voiso is a cloud-based AI call center software that helps businesses revolutionize customer service and optimize call center performance. It automates workflows and optimizes talk time with intelligent dialers, eliminating the human touch that can slow things down. You can integrate Voiso with your favorite tools, including Hubspot CRM, Salesforce CRM, Zoho CRM, Freshdesk Helpdesk and Zapier Productivity.

Some of the key features include:

• AI-driven Dialer: Reduces abandonment rates by 73% and auto-detects voicemails within 3.5 seconds.
• Real-time Dashboards: Visualize key metrics with customizable charts, graphs and counters, giving you full control over your call center performance.
• Omnichannel Capabilities: Connect customer interactions across multiple channels including WhatsApp, Facebook Messenger, Instagram DM, Telegram and Viber.
• Proprietary Speech Analytics: Spot trends and optimize service in multiple languages.
• Global Coverage: Use local numbers in over 140 countries and get high-quality voice calls with 6 data centers and intelligent routing.

For businesses, Voiso offers flexible pricing plans to suit different needs:

• Start-up: $49 per month, per active user, with customizable dashboards, outbound dialer, call recording and CRM integrations.
• Pro: $79 per month, per active user, with advanced features like answering machine detection, automated voicemail drop and BI tool integrations.
• Pro+: $129 per month, per active user, with full automation, unlimited storage, omnichannel workspace and custom integrations.

Voiso is suitable for sales teams looking to increase productivity, customer service teams looking to improve efficiency and remote teams looking for a unified communication solution. With ease of use, security and scalability in mind, Voiso empowers businesses to manage call centers more effectively and provide a better customer experience.

Published on July 9, 2024