Question: I'm looking for a cloud-based call center software that automates workflows and optimizes talk time.

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Ozonetel

Ozonetel offers a range of omnichannel AI-powered solutions to automate and personalize customer service. That includes automated quality audits, conversational intelligence, voice and chatbots, live call monitoring dashboards and real-time speech analytics. It can integrate with CRMs like Zoho, Zendesk and Salesforce, so it's good for companies of all sizes.

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Voiso

Another option is Voiso, which automates workflows to maximize talk time and integrates with common tools like Hubspot CRM, Salesforce CRM and Zoho CRM. Among its features are an AI-powered dialer, real-time dashboards, omnichannel support and proprietary speech analytics in multiple languages. Voiso is geared for sales, customer service and remote teams to increase productivity and customer satisfaction.

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Five9

If you're looking for a more powerful cloud-based contact center, check out Five9. It uses AI and automation to handle customer interactions across many channels, with features like blended inbound/outbound management, agent desktop tools and workflow automation. It can integrate with CRMs like Salesforce and ServiceNow, and has multiple pricing tiers for different business needs.

Additional AI Projects

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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CloudTalk

Automates customer service and sales processes with AI-powered conversation intelligence, providing real-time call analytics and personalized customer experiences.

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Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.

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Convoso

Accelerates revenue by connecting more leads quickly, using conversational AI to optimize performance and generate more conversations.

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RingCentral

Combines phone, message, video, and contact center tools with AI-driven features like call notes, insights, and message templates to enhance employee and customer communication.

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Vonage

Delivers better customer experiences through AI-powered routing, omnichannel interactions, and integrated CRM capabilities, while improving agent productivity and team satisfaction.

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Dialpad

Streamline communication and customer support with AI-powered automation and coaching in one app.

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Ringover

Centralize all customer communications, analyze call performance, and refine sales pitches with AI-driven call transcription, analysis, and library features.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Tenfold

Provides real-time customer context, automating workflows and integrating CRM data, call controls, and key customer info in a single pane of glass.

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Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

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Elto

Handles conversations up to an hour long with low latency, realistic voices, and fine-tuned language models, automating routine tasks and scaling with minimal code.

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Voximplant

Add voice, video, messaging, and natural language processing capabilities to applications with a scalable, serverless CPaaS platform and AI integrations.

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LeadDesk

Boost outbound sales and customer service with customizable campaigns, omnichannel communications, and high-quality audio on over 500 million calls per year.

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Floatbot

Automate and optimize customer interactions and employee productivity with AI-powered voicebots, chatbots, and agent assist solutions, cutting costs and improving efficiency.

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Exotel

Analyze every customer interaction to drive revenue and satisfaction, automating quality assurance and freeing up agents to focus on high-value work.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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TeleWizard

Provides 24/7 automated call center support with human-like interactions, personalized responses, and multilingual support to enhance customer experiences.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.