Question: Do you know of a call center software that provides speech analytics and supports multiple languages?

If you're looking for a call center software with speech analytics and multilingual support, Wordcab is a good option for a more powerful system. It can transcribe calls in 57 languages, and its features include flexible speech-to-text APIs, conversation intelligence for summarization and issue spotting, and easy-to-use analytics. Wordcab is designed for sales, support, legal and medical customers, and it's got security protections like SOC 2 Type 2 certification and GDPR compliance.

Another strong contender is PolyAI, which uses sophisticated voice AI to handle calls in multiple languages. It can handle complex questions, shorten wait times and improve customer satisfaction. PolyAI offers detailed data and insights into customer conversations to help with operations and automation. It also fits into existing tech stacks and offers 24/7 support and compliance certification.

For a more complete solution, Floatbot is a no-code/low-code platform that handles multilingual interactions and advanced analytics. You can build and deploy Gen AI voicebots and chatbots, automate inbound and outbound calls, and maximize agent productivity. Floatbot integrates with common contact center software and offers a 14-day free trial, making it a good choice for improving customer interactions and employee productivity.