Question: I need a platform that offers an intuitive attendant console for Microsoft Teams and improves omnichannel agent productivity.

If you're looking for a platform with a user-friendly attendant console for Microsoft Teams and better omnichannel agent productivity, Anywhere365 is a good option. This cloud-based contact center is tightly integrated with Microsoft Teams and offers a wide range of tools, including an attendant console, helpdesk, modern agent workplace and conversational AI. It can connect to many CRM systems and offers cloud communications, call routing and compliance call recording, so it's a good foundation for customer engagement and communication process improvements.

Another option is tryvium, a cloud-based contact center that uses AI to help employees and customers. It includes a Microsoft Teams-based console, integrated knowledge base, AI agent help and translation, and can increase agent productivity by up to 50%. The platform also supports more than 100 native integrations and omnichannel support, real-time analytics and dynamic scalability, so it's a flexible option for modern businesses.

If you want a more complete omnichannel experience, Bright Pattern is an option. It spans communication channels including voice, IVR, email, chat, SMS, MMS and messengers. It integrates with big CRM companies and offers AI-powered tools, conversational IVRs and self-service options. Bright Pattern also integrates with Microsoft Teams for a unified communications experience for agents and customers, which can help with productivity and customer satisfaction.

Last, CommBox is an AI-powered omnichannel customer communications platform that lets companies provide a good customer experience across many digital touchpoints. It includes a unified inbox, advanced AI and automation tools and many integrations that automate up to 50% of inquiries and lower CX costs. CommBox offers detailed analytics and reporting, so it's a good option for optimizing customer service operations and improving agent productivity.