Anywhere365

Anywhere365 is a cloud-based contact center that's tightly integrated with Microsoft Teams to improve communication, free up time and cut costs. It's a flexible, powerful foundation for customer communications, with a range of features and abilities to help you get work done.

The company offers a number of key features, including:

• Microsoft Teams Contact Center: Bringing contact center abilities to every person in the organization.
• Helpdesk Solutions: Using Conversational AI to free up time for every employee.
• Attendant Console: Intuitive telephone operator console for Microsoft Teams.
• Modern Agent Workplace: Improving omnichannel agent productivity in one screen.
• Conversational AI: Reducing average response time and costs for omnipresent customer support.

Anywhere365 integrates with several CRM systems, including Microsoft Dynamics 365, Salesforce, ServiceNow, Bullhorn and SAP C4C. It also uses Microsoft Teams as the foundation for its workplace and as the single system for agents.

The company's platform offers a range of abilities:

• Cloud Communications: Allowing for easy communication across channels.
• Call Routing: Routing omnichannel dialogues to the right agent or bot.
• Reporting & Intelligence: Combining Power BI with CRM data for visual insights.
• Compliance Call Recording: Supporting commercial goals and regulatory requirements.
• Low Code Automations: Creating automated dialogues with chat and voice bots using Dialogue Studio.

Anywhere365 is of particular use to businesses already using the Microsoft ecosystem, letting them modernize their customer engagement and communication. Its integration with Microsoft Teams means it fits right into existing workflows.

Using Anywhere365, customers can expect to:

• Save time: On average, customers save 45 seconds per agent per contact.
• Improve customer experiences: Deliver a unified and empathetic customer experience.
• Increase productivity: Automate employee dialogues and reduce manual wrap-up time.

Anywhere365 counts more than 2000 enterprise companies as customers, and it offers flexible and scalable options to accommodate the changing needs of businesses and their customers.

Published on August 1, 2024