Question: I'm looking for a helpdesk solution that uses conversational AI to free up employee time.

If you're seeking a helpdesk solution that employs conversational AI to liberate employees, Gaspar is a great choice. Gaspar is a generative AI-powered employee help desk that automates mundane tasks, responds to queries in seconds, and optimizes knowledge management to auto-resolve a large percentage of mundane issues. It integrates with common tools like Slack, MS Teams and Jira SM support portal, so support can be delivered seamlessly across multiple channels. With Gaspar, companies can expect to free up 80% of employee time, cut helpdesk ticket costs to $1 and resolve issues in seconds, while improving IT's reputation across the company.

Another top contender is Helpshift, an all-in-one customer service platform that includes self-service, conversational support and ticketing. It comes with a range of AI tools, including Self-Help AI, Language AI and Managed AI Workflows, to help you maximize the effectiveness of your customer support. The platform also includes features like AI-powered article recommendations, Instant Recommendations and a Help Center with AI-powered article recommendations. This can help lower support costs and boost agent productivity while delivering a better customer experience.

Zendesk is another powerful option, designed to personalize interactions across multiple channels like text, mobile, phone, email, live chat and social media. Zendesk uses AI to process customer requests, optimize team performance and measure interaction quality. Its features, such as AI Agents and AI-based Quality Assurance, mean it's a flexible and customizable option for running customer service operations. This can result in substantial returns on investment and higher customer satisfaction.

For a more comprehensive solution, check out Auralis, which automates customer support tasks and handles up to 70% of customer requests instantly. It includes features like in-app messaging, Support CoPilot and Insights Dashboard, and integrates with existing help desk software for easy integration. Auralis supports more than 100 languages and offers 24/7 support, making it a good fit for businesses that want to scale their customer support operations efficiently and improve their customer experience.