Question: Is there a solution that uses AI to monitor customer conversations and sentiment to prevent churn?

Churros is an AI-based system for predicting and preventing customer churn that can be integrated with tools like Slack, CRMs and Mixpanel. It keeps tabs on customer chatter and analytics, identifies at-risk customers, and provides data-driven insights for targeted retention campaigns. The system automatically identifies trouble spots, suggests fixes, and sends alerts to Slack so you can handle it without taking a break from your work. It's designed for businesses of any size, with a flat monthly price that increases with the number of users.

Another good option is EdgeTier, an AI-based customer engagement system that keeps tabs on conversations in real time. It spots trouble and offers insights to help engagement teams work more effectively. With features like real-time alerts, automated conversation categorization and real-time agent coaching, EdgeTier can handle millions of messages per day and offers enterprise-level security. It can be integrated with software stacks like Salesforce, Zendesk and Live Person, so it's adaptable to a wide range of customer engagement situations.

If you want a broader approach, take a look at InMoment, which uses AI to collect and link both structured and unstructured customer experience data from multiple sources. The platform offers conversational intelligence, AI-powered surveys and reputation management to help you understand the customer journey. By capturing data in every format at every touchpoint, InMoment enables teams to take targeted actions to address individual and repeat experience problems, leading to higher customer satisfaction and revenue growth.

Last, ChurnZero is a digital-first customer success software designed for subscription businesses and SaaS companies. It offers tools for customer health scores, real-time alerts, customer journeys and automation to drive engagement and reduce churn. With advanced reporting and integration with a wide range of business apps, ChurnZero enables customer success teams to focus on high-value work and improve customer satisfaction and revenue.