Question: How can I use AI to improve my company's customer service operations and reduce response times?

To use AI to improve customer service operations and lower response times, Verloop is a top conversational AI platform. It automates chat and voice conversations, increases agent productivity and customer satisfaction with tools like automated support, agent empowerment tools and real-time monitoring. Verloop has demonstrated improvements in response times and customer satisfaction, so it's a good fit for e-commerce, banking and travel.

Another top contender is Cresta, a generative AI platform that can improve contact center performance by analyzing conversations and surfacing useful information. It offers tools like conversation intelligence, agent assist and virtual agents that offer real-time advice and accurate answers. Cresta can be integrated with a variety of contact center software and has been named a leader in real-time revenue execution platforms, a category that Cresta helped create. It can help companies lower response times and improve customer satisfaction.

Forethought is another top choice, an AI-powered customer support platform that automates mundane work and improves resolution rates. With tools like Solve for simple questions, Triage for assessing intent, Assist for agent productivity and Discover for optimizing workflows, Forethought can integrate with popular helpdesks and is a good fit for e-commerce and SaaS companies. It promises big returns on investment, faster first response times and higher deflection rates.

For a more all-purpose solution, Haptik offers a Conversational CRM that uses generative AI to span customer lifecycle work in many industries. It offers tools like Gen AI Web Q&A, Smart Agent Chat and Intelligent Analytics to help companies generate leads and improve customer satisfaction. Haptik offers multichannel support and has shown strong results, including a 68% repeat rate and 99% improvement in first response time, so it's a good choice for improving operational efficiency.